So for the last 10 years, i had the Vertex 4 in storage inside a Rubbermaid container. I took it out about 2 weeks ago for a camping trip with my youngest son who is now in scouts, and I was disappointed to learn that the clear plastic windows had become brittle and cracked. Exploring my options, I discovered the warranty page of Alps Mountaineering at https://www.alpsbrands.com/alpsmountaineering/warranty
I decided to take a swing and see if my expectations would in fact be exceeded. Rather than tell the story through a skewed view point, I'll simply share the conversation:
MY ORIGINAL EMAIL:
MY ANSWER TO THE VENDOR
So here's my conclusion of the matter, like i said to the vendor, i suspected it was a long shot when i asked for the RMA... and to be clear, i do NOT have proof of purchase that the warranty says is required. However, the vendor reply left me with no confidence this vendor would warranty their products as implied- and i found them entirely too eager to embrace excuses why they would not honor the warranty.
Bottom line, they still make a good product at a good price so I'll still give them repeat business- but I am sorely disappointed in the customer service and will state with zero ambiguity that Alps Mountaineering DID NOT exceed my expectations when given the opportunity.
